Nivoda suppliers and catalogue size

If your first sync completed successfully but the catalogue looks smaller than you expected, nothing is broken. This page explains the single most misunderstood part of selling Nivoda inventory — and it is worth reading before you judge the plugin or open a support ticket.

Nivoda is a marketplace, not a warehouse#

Nivoda does not own the diamonds it lists. It is a B2B marketplace connecting jewellers with hundreds of independent diamond suppliers — cutters, manufacturers and wholesalers in India, Belgium, Israel, Hong Kong, the United States and elsewhere. Each of those suppliers decides which buyers can see and trade its stock.

That has a direct consequence for your shop:

• Nivoda's total inventory is the sum of every supplier on the platform — a very large number.
• Your visible inventory is the sum of the suppliers who have approved your account.

Those two numbers are not the same, and on day one they are usually very far apart.

How your catalogue grows#

Supplier access is requested from your Nivoda dashboard, one supplier at a time. The typical flow is:

1. Sign in to your Nivoda account.
2. Open the supplier directory (Nivoda's own interface — this is outside NivoSync).
3. Request access to a supplier's inventory.
4. The supplier reviews the request and approves or declines it. Approval is a commercial decision by that supplier, not something Nivoda or NivoSync controls.
5. Repeat for every supplier whose stock you want to sell.

As approvals come in, the diamonds those suppliers offer start appearing in the Nivoda API responses your account receives. The next NivoSync sync picks them up automatically — you do not need to reconfigure anything in WordPress.

What this means in practice#

• A small catalogue after the first sync is normal, not a fault. Check how many suppliers your Nivoda account has access to before assuming a sync problem.
• Two jewellers running the same NivoSync version can have very different catalogue sizes. Their supplier access differs; the plugin behaves identically.
• Catalogue growth is an ongoing commercial task, not a one-off setup step. Most established sellers keep requesting new suppliers over time to widen their range of shapes, sizes and price points.
• Filters can only show what you have. If your catalogue has no emerald cuts above 3 carats, that is a supplier-coverage gap, not a filter bug. Adding suppliers with that kind of stock fixes it.
• Requesting suppliers costs you nothing in NivoSync. There is no per-supplier limit, no extra licence tier and no configuration — the plugin syncs whatever your account returns.

Ruling out an actual sync problem#

Before you conclude your catalogue is limited by supplier access, confirm the sync itself is healthy:

1. Go to NivoSync → Sync and check the last run finished with a success status.
2. Check NivoSync → Diamonds — a non-zero count means the API connection, credentials and database writes are all working.
3. If the count is zero and the sync reports success, that is a different situation. See Sync fails or returns no diamonds.
4. If the sync itself errors, your credentials or connectivity are the issue — not supplier access. See Nivoda credentials.

A healthy sync with a modest diamond count is the signature of limited supplier access. A failed sync is a technical problem.

Where to ask#

Supplier access is entirely on Nivoda's side of the relationship. NivoSync has no visibility into which suppliers have approved you, and cannot request access on your behalf — the Nivoda API only ever returns the stones your account is entitled to see.

• Questions about which suppliers you can request, approval times, or trading terms → your Nivoda account manager.
• Questions about syncing, filtering or displaying the diamonds you already have access to → NivoSync support.