Frequently asked questions

A licence key for the NivoSync plugin plus the free Bookings addon, plugin updates for as long as your licence is active, and email support. You install it on your own WordPress + WooCommerce site.

Install and activate the plugin, then go to NivoSync → Licence in your WordPress admin, paste your key and click Activate. The licence binds to the domain you activate it on.

Each licence activates on the number of sites shown for your plan (for example, one site for the single-site licence). You can deactivate a site at any time to free the slot for another domain.

Almost always it means the key has not been activated on this domain yet, or it was deactivated. Open NivoSync → Licence and activate it. If it still shows invalid after activating, contact support with your licence key and domain and we will check it.

Yes. On the old site go to NivoSync → Licence → Deactivate, then activate the key on the new domain. A licence is not locked to your first domain forever.

WordPress 6.5 or newer, PHP 8.1 or newer, and WooCommerce. NivoSync integrates with WooCommerce for the cart, checkout and orders.

Yes. NivoSync builds on WooCommerce so the diamond catalogue, ring builder and checkout use your existing WooCommerce cart, payment gateways and order emails.

In WordPress go to Plugins → Add New → Upload Plugin, upload the NivoSync zip, activate it, then activate your licence. The Bookings addon installs the same way.

Yes. NivoSync and the Bookings addon declare compatibility with WooCommerce High-Performance Order Storage (HPOS) and the Cart and Checkout blocks, so you will not see an incompatibility warning.

From your Nivoda account through the Nivoda API. You connect your Nivoda supplier credentials and NivoSync syncs the live diamond catalogue into your site.

Yes. You connect your own Nivoda supplier account so the pricing, availability and terms are yours.

NivoSync caches the feed in a dedicated table so browsing and filtering stay fast, but the diamond images are served from Nivoda's own CDN rather than downloaded to your server.

You control it. You can run a sync manually or schedule it, so the catalogue stays as current as you need without hammering the API.

It lets a customer choose a diamond and a setting and buy the finished ring as a single WooCommerce product — the same way they would build a ring in a physical shop.

Four front-end skins: Classic, Elegant, Modern, and a fully configurable Custom skin whose colours and typography you can tune to match your brand.

The catalogue and ring builder render through WooCommerce and your normal checkout, so your theme, payment gateways and order emails stay exactly as they are.

A free addon for appointment and consultation booking — for example, in-store viewings or virtual consultations. It requires the core NivoSync plugin to be installed and active.

No. Bookings is a free addon included with NivoSync.

An official addon that adds native Elementor widgets for the diamond catalogue, the single diamond and setting pages, and the whole Ring Builder. It lets you design those pages yourself in Elementor instead of using the built-in themes. It is an addon, not a replacement: the catalogue data, pricing, the Ring Builder session and checkout all stay in the core plugin.

It is a separate product, not part of the NivoSync licence. On its own it is £299 a year at launch pricing (normally £499). If you are buying NivoSync too, the Complete Pack bundles both for £1,099 a year instead of £1,198 bought separately.

Two: one for NivoSync and one for the Elementor addon. You activate each in its own screen in WordPress. The pack is a single annual subscription covering both.

Yes. Buy the addon on its own for £299 a year and activate its key under NivoSync → Elementor. You do not need to change or re-buy your existing NivoSync licence.

No. NivoSync ships with complete front-end themes that work with any WordPress theme and need no page builder. The Elementor addon is for stores that want to design those pages themselves rather than configure a ready-made one.

No. The addon works with the free version of Elementor, 3.16 or newer. None of its widgets are behind a Pro-only feature.

No. You assign your own Elementor template to one page type at a time, and every page you do not assign keeps rendering with the NivoSync theme exactly as before. Redesigning only the single diamond page and leaving everything else alone is a perfectly normal setup.

Your templates are kept untouched. The addon's widgets stop rendering and those pages fall back to the NivoSync theme, and the widgets are hidden in the Elementor editor so no new ones can be added — but nothing you designed is edited or deleted, and it all comes back when the licence is active again.

It is tested against the themes people usually pair with Elementor — Hello Elementor, Astra, GeneratePress and OceanWP — and against WordPress block themes, at mobile, tablet and desktop sizes.

Updates appear in your WordPress dashboard like any other plugin while your licence is active — you update NivoSync from Plugins or Dashboard → Updates.

Email support@nivosync.com with your licence key and domain, or use the contact form. For a store-wide outage, put [URGENT] in the subject so it is routed straight to us. We aim to reply within one UK working day for licensed customers.

Refund terms are set out in our refund policy. Please read it before purchasing, and reach out if you are unsure whether NivoSync fits your store.