NivoSync is a fully-featured production software product. We do not offer a no-questions-asked money-back guarantee, because:
- The Plugin requires server-side review of activation logs and operational telemetry to determine whether a reported issue is a product defect or a configuration / environment issue.
- A short trial window does not give us a fair opportunity to investigate, reproduce, and remediate genuine defects before a refund is requested.
We will refund a paid Licence in full when all of the following conditions are met:
- You have reported a specific, reproducible defect of NivoSync (not a configuration issue, hosting issue, or third-party API limitation outside our control) via support@nivosync.com within 30 days of the original purchase.
- Our support team has examined the activation, sync, and licence-server logs associated with your domain and confirmed the defect is on the NivoSync side.
- Our development team has been unable to provide a working fix within 30 days of the confirmed defect report.
When all three conditions are met, the refund is processed in full to the original payment method within 14 business days. Subscription cancellations for annual billing are processed at the next renewal date — partial refunds for the current period follow the same fault-based test above.
What is not covered
- Misconfiguration of WooCommerce, Nivoda API credentials, or hosting environment.
- Third-party plugin conflicts (we provide best-effort guidance but do not guarantee compatibility with all 60,000+ WordPress plugins).
- Changes in Nivoda’s API that require a NivoSync update — covered by your active subscription instead.
- Customer remorse or change of business strategy.
- Failure to read documentation prior to purchase.
Alternatives if you are unsure pre-purchase
We understand that the absence of a free trial introduces friction. Two alternatives are available:
- Live demos at /demos — four front-end demos plus a fully interactive admin demo, no sign-up required.
- Pre-sales technical questions at info@nivosync.com. We answer within 24 business hours.
How to request a refund
Email support@nivosync.com with:
- Your Licence key.
- The domain on which the Plugin is activated.
- A description of the defect you are experiencing, including steps to reproduce.
- Any error messages, log lines from
wp-content/debug.log, or screenshots that help us diagnose.
We acknowledge every refund request within 24 business hours and provide a status update within 72 hours.
Changes to this policy
Material changes to this Refund Policy will be notified to existing customers by email at least 30 days before they take effect.
Contact
Questions about this policy can be sent to info@nivosync.com.
This Refund Policy forms part of our Terms of Service and is incorporated by reference.