Accessibility statement

Our commitment

Teksyte UK Ltd is committed to making nivosync.com and the NivoSync Plugin usable by as many people as reasonably possible, including customers and visitors with disabilities. We take accessibility seriously and treat reported barriers as defects of equivalent severity to functional bugs.

Conformance standard

We target Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our compliance standard for both the website and the Plugin admin interface.

The current conformance status is partially conformant. We test against the standard continuously and document known gaps below. Conformance status is re-assessed each time we ship a major release of the website or the Plugin.

Practices we apply

• Semantic HTML throughout: proper heading hierarchy, landmarks (<header>, <main>, <nav>, <footer>), and ARIA only where the native element does not suffice.
• Visible focus indicators on every interactive element. The default browser focus ring is preserved or replaced with a higher-contrast equivalent.
• Colour contrast: text reaches WCAG AA contrast (4.5:1 for body, 3:1 for large text and UI components). Our brand palette has been checked against this minimum.
• Forms: every input has a visible <label>; error messages are programmatically associated with their fields via aria-describedby; required fields are clearly indicated.
• Keyboard navigation: every interactive element is reachable and actionable via keyboard alone. Tab order matches the visual flow.
• prefers-reduced-motion is respected throughout. Animations that are not motion-essential are reduced or disabled for users who request it.
• Images have descriptive alt attributes. Decorative images are marked aria-hidden=“true”.
• Documents (legal pages, docs) use consistent structure with anchor IDs on each section heading for direct linking.

Known issues

We track these openly so users know what to expect:

• Mobile sidebar in /docs: on small screens the documentation sidebar is hidden by default and there is no visible toggle in v1. Until the toggle ships, mobile users can navigate via the breadcrumb and prev/next links at the bottom of each doc.
• Theme switcher: not yet implemented. Users with a strong preference for dark mode currently see the same light theme as everyone else. Dark theme classes exist in the codebase and will activate when the toggle ships.
• Embedded videos (planned): when we publish demo videos, we will include both burned-in subtitles (homepage hero) and soft-subtitle .vtt sidecars (tutorials). This is documented in the production scripts, not a current gap on the live site.
• Plugin admin interface: the WordPress plugin admin uses WordPress’s own accessibility patterns. If you encounter an admin-screen barrier specific to NivoSync custom UI, please report it.

Compatible technologies

The site is tested against:

• Recent Chrome, Firefox, Safari, Edge on desktop and mobile.
• Screen readers: NVDA on Windows, VoiceOver on macOS / iOS, TalkBack on Android.
• Keyboard-only navigation.
• 200% browser zoom on desktop.

Reporting a problem

If you encounter a barrier or suspect a non-conformance, please email support@nivosync.com with:

• The page or feature where you encountered the issue.
• The assistive technology or input method you were using.
• What you expected to happen, and what actually happened.

We acknowledge accessibility reports within 24 business hours and target a fix or workaround within 7 business days for AA-level gaps. Critical barriers (e.g. preventing a customer from completing a purchase) are treated as production incidents.

Enforcement

If we are unable to resolve a reported issue to your satisfaction, you may contact the UK Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.